INTERVIEW CALL CENTER JOBS | |
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INTERVIEW CALL CENTER JOBS
We hope you find the information of this page of use in your call center or customer service related search. Keeping informed about call center issues regarding customers, technology, staffing, management, monitoring, outsourcing, jobs and relationship management is always a differentiating factor for customer care organizations. |
INTERVIEW CALL CENTER JOBS
Following is a list of call center interview questions |
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SAMPLE INTERVIEW QUESTIONS
Abilities and skills that reveal an individual's capacity to solve problems and assimilate new information. 1.
"Tell me about a course or seminar you took that you feel you
learned a lot from. How did you apply what you learned on the
job?" Rules This trait refers to the ability to follow rules and policies; ability to deal with change; ability to work in a structured environment. 1.
"Tell me about a time when you had to say no to a customer
because what they wanted was against company policy. How did you
handle the situation?" Extroversion This trait refers to a need to work with others; the tendency to express enthusiasm in one's work; strong listening and communication skills. 1.
Give me an example of a recent project you were involved in that made
you feel really excited & enthusiastic. Why did you feel this
way?" "Describe a time when you had to listen to a customer express his/her dissatisfaction with your company's policy on a product and/or service. What did you do?" Assertiveness 1.
This trait refers to sales & negotiation skills, ability to handle
confrontation and the willingness to take direction from others. Teamwork 1. This trait refers to the extent to which this individual works well with others, builds a strong sense of team spirit, and a shared commitment to solutions, goals and actions for the future. 2.
"Tell me about a team you were on--- what went well, and what
could have gone better?" Sensitivity 1. This trait refers to an individual's ability to keep calm and stay focused when the pressure is on or a crisis occurs; the ability to handle constructive feedback. 2.
"During stressful times at work, what types of strategies do you
use to keep up your spirits and the spirits of those around you?" Organizing 1. This trait refers to time management, detail orientation, organizational skills, and flexibility. 2.
"Give me an example of a time when you had several important
tasks going on at once; how did you make sure nothing fell through the
cracks." MORE SAMPLE QUESTIONS
Customer Service 1.
Tell me about a time you could not meet a customer's needs in a timely
manner. What did you do? Motivation 1.
Describe the process you use to set and achieve goals. Problem Solving 1.
Tell me about a time when you were able to identify a problem and
resolve it before it became a major issue. Planning/organizing 1.
How do you schedule your time to accomplish tasks? Leadership 1.
Tell me about a time when someone gave you constructive feedback. How
did you respond? What did you do with the information? Managing people 1.
Tell me about a time when you were overwhelmed with your own tasks but
still had to make yourself available to staff. How did you do it? Technical skills 1.
What have you done in the last year to upgrade or improve your skills? Attendance/Punctuality 1.
What do you do to ensure that you are on time for meetings and
appointments? Dependability 1.
Give me an example of a time when you had to go above and beyond to
meet your project goal.
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