Call Center Cartoons, Articles, Resources...

Regardless of their business, all operations must provide some level of customer service to their patrons.  This is usually done through a call center, or a comparable department that delivers over the phone service and support.   

Whether the company sells books,  cell phones, or conference call services, the call center is always a crucial point of contact for customers, and as such should be well managed and its employees trained.  Your customer satisfaction levels depend on it. 

The goal of CallCenterComics.com is to assist companies with the training of agents and management by providing cartoons that highlight the realities of the call center world in an entertaining fashion.  Every cartoon on this site represents more than a funny picture, or clipart. Each comic underscores serious topics such as downsizing, outsourcing, training, performance, customer service, monitoring, and others in need of attention in contact centers everywhere. 

Our fees are very reasonable and when compared with the costs of running a customer support operation, (Furniture, CRM, IP telephony, PBX, staffing, routing equipment, etc), the cost is truly miniscule. Feel free to browse our various pages and let our cartoon characters put a smile on your face.  You may select any drawings that fit your call center and the message you are trying to convey. 

Our site currently features drawings about management, job searching, interviews, monitoring, call center software, training,  customer issues, outsourcing, call center services and more. 

If you wish to download cartoons, for personal use only,  you may do so at no cost.  However, we ask that you give credit to our site, and if possible, add a link back to our home page.  

 

Human Resources

Staff management, attrition, and many more HR issues

Training Approaches

An important aspect of call center work 

Call Center Outsourcing

Call center management drawings and various related articles.

IVR and Technology

Information and drawings about interactive  systems & others

Management Approaches

Call center management drawings and various related articles.

Quality Assurance

Monitoring and call center quality topics.

Workforce Management

Staffing issues, schedule adherence and much more

Customer Service 

Bad attitudes and poor listening skills have no place in call centers

Sales & Marketing

Telemarketing is one tough job, but it must be done.

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