Call Center Scripting - Scripting cartoon

Call Center Scripting
Call Center Scripting Call Center Information Call Center Customer Service Support Call Center Employment Agency Call Center Home Virtual Work Call Center Jobs Abroad Call Center Job Search Call Center Manager Salary Call Center Office Furniture Call Center Outsourcing Business Plan Call Center Performance Management Call Center Phone Etiquette Call Center Supervisor Resume Call Center Supervisor Training Call Center Support Manager User Guide Call Center Technology Consulting Call Center Telemarketing Business Call Center Training Center Call Center Training Material Call Center Training Schools Call Center Virtual ACD Call Center Work At Home Jobs Opportunity Conduct Call Center Performance Audit Customer Service Call Center Manager Customer Service Call Center Rep
	Feel free to make a donation to help keep the site running -- Thank you Call Center Scripting The way a customer is greeted sets the tone for the rest of the call. Even if the caller is angry when he/she dials the customer care number, a heart felt, friendly greeting usually disarms even the most rehearsed of angry calls (Yes, customer do rehearse what they are going to say before they connect with a rep). Unfortunately, some companies put too much emphasis into making the greeting a long winded marketing pitch, or what's worse, a place to plug in the company's mission statement. While it is important to market the firm's products, as well as remind customer about all the altruistic aims of the company, it should not be the first thing the caller hears. "Thank you for calling, may I inform you about our new......" Way too much information to be given to a customer who is already upset at the company. "How about you fix my problem before you try to sell me another worthless product"...would seem like the appropriate response to a marketing heavy greeting. Another misunderstood greeting is the one that asks callers to tell the rep how they can provide them with excellent customer service. This greeting seems harmless on the surface, but leaves a lot to the customer's imagination. If my idea of excellent customer service is to have you credit my account, I will always remember how you refused to provide me with excellent customer service because you could not comply with my request. It is important to keep greetings succinct and professional. They should always project confidence and willingness to help. If the company feels it necessary to market to the customer, it would be wise for reps to address the reason for the call first, and then move on to the sale.	Make a donation to help keep the site running -- Thank you Call center Books Choose from a variety of industry related books to help you keep up with call center trends. More Cartoons - Visit our various cartoon categories. Search Jobs & Resumes Find the job you want in the field that interests you. NOTE - You may use the cartoons on this site free of charge as long as they are for personal use. Free cartoons may not be reproduced or distributed in any way. REFERENCE: CARTOON # 77 Home
		GO TO CARTOON CATEGORIES Are You a Copyright Criminal? 10 Copyright Myths Explained U.S. Government Copyright Office Website Email the Artist Personal use of call center cartoons is free Call Center Information Find Call Center Virtual Agent Free Online Call Center Training Home Call Center Employment Work Innovative Call Center Consulting Manager Of Sales Call Center Online Call Center Job Outbound Call Center Agent Part Time Jobs At Call Center Virtual Call Center Customer Service Work At Home Virtual Call Center Work Related Cartoons
*Buy Cartoons Books * Job Info * Contact Us** * Comments About The Cartoon?