Call Whisper

Call Whisper

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Call Whisper

Call routing can be determined by the choices made by customers as they navigate through the call center IVR.  Many times, the selection will drop the call into a special queue, which is then complemented by a call whisper feature on the PBX/ACD.  Call whispers identify the call type to the agents, so they are pre-warned about the issues they will encounter.  At the very least, the whisper will allow the agent to give a specific greeting or access the correct system before handling the caller's concern.

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