Call Whisper |
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Call Whisper |
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Call WhisperCall routing can be determined by the choices made by customers as they navigate through the call center IVR. Many times, the selection will drop the call into a special queue, which is then complemented by a call whisper feature on the PBX/ACD. Call whispers identify the call type to the agents, so they are pre-warned about the issues they will encounter. At the very least, the whisper will allow the agent to give a specific greeting or access the correct system before handling the caller's concern.
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REFERENCE: CARTOON # 74 |
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