Work At Home Virtual Call Center

Work At Home Virtual Call Center

Many call centers have moved to a virtual model to accommodate unexpected call spikes.  Virtual agents tend to be paid more than their on-site counterparts because of various factors including their scheduling flexibility.

In some organizations virtual agents only need a computer and an a high speed internet connection to get onto the company's network.  This business model provides benefits to the employees as well as the company in terms of lower operational costs.

It is important to clarify that remote agents must be just as professional as on-site reps and must create a working environment that is free from home related interruptions and background noise. 

Some of the nest known virtual employers include:

Work At Home Virtual Call Center

• Alpine Access: A call center company that uses home-based customer service representatives to handle calls for a variety of companies, including J. Crew and 1-800-Flowers.

• Arise: Matches work-from-home agents with open positions in sales, technical support and customer service.

• Convergys: Hires home-based agents to serve as customer service, technical assistance or sales agents for clients.

• Liveops: Customer service calls for a variety of major corporations are routed through this center and answered by people who work from home.

• Staffcentrix: Finds virtual assistants who perform a variety of administrative and other business tasks from their home for CEOs and other clients.

• VirtuServe: A call center that hires home agents for various services, such as telemarketing, help desk support and survey research.

• VIPdesk: Home-based concierge and customer service agents are hired to work with various companies.

• West Corporation: Finds customer service agents based out of their homes for a variety of industries, including pharmaceutical, retail and hospitality.