Manager Of Sales Call Center

Manager Of Sales Call Center

There is nothing more challenging than being a Manager of a Sales Call Center.  As the manager all responsibility for meeting the sales numbers fall on you.  However, the rewards for the Manager of Sales Call Center can be substantial, financially and career wise.

Manager Of Sales Call Center

Sample Job Description for a Manager of a Sales call center (Outbound)

• Consistent execution of outbound lead generation activities through team of 25- 50 call center agents in lead generation activities.

• Creating a culture of professionalism, performance, and implementation with the call center employees.

• Managing lead distribution and meeting forecasts for calling plans in each geography.

• Managing contacts and calling plans for call center to develop queries and dialer management for call center.

• 2-5 years management experience, preferably in a call center environment, with strong recruiting, training, coaching, and performance/attendance management.

• Sales Leadership (selling and coaching)
  
  Skills/Competencies:
  •        Hiring and Staffing
  •        Motivating Others
  •        Managing and Measuring Work
  •        Drive for Results
  •        Directing Others
  •        Managerial Courage
  •        Building Effective Teams
  •        Perseverance
  •        Organizational Agility
  
  Abilities:
  •        Interact with all levels of management
  •        Self-motivated, self-starter, takes initiative
  •        Ability to handle multiple tasks simultaneously
  •        Proficient with Microsoft Office (Word, Excel, Outlook)