Temporary Agency Worker

Temporary Agency Worker

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Temporary Agency Worker

Working in a call center can be challenging for even the most seasoned customer service professionals.  One of the biggest challenges is perhaps the need to remain tethered to a desk for the duration of the workday, usually while customers take jabs at you.  This of course is at the heart of being a call center employee.  Some people can do it very easily, while others have various degrees of difficulty with the concept. 

Either way you look at it, working in a call center is not for everyone, specially if you are a short term temp.  This does not mean that temporary workers are less capable or motivated than regular hires, it just means that they can be faced with challenges that regular employees don't encounter.  For example, temps usually do not qualify for some of the rewards that are given for top performance, yet they often perform at the same level of award winners.  Remaining motivated under those conditions can be difficult, but temps do it all the time and should be applauded for their work ethic.  

Another challenge often faced by temps is the fact that they can easily be replaced with similar workers. Therefore, their development and training may not be at the top of the agenda for their supervisors.  Unlike regular employees whose performance is usually a reflection of the supervisor, temps can just be replaced if they don't have what it takes.

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REFERENCE: CARTOON # 6