Call Center Interview - Call Center Exit Interview

Call Center Interview

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Call Center Interview

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Big fish in small pond or cog in machine?

How big a company do you want to work for? Will you be more comfortable as a prominent player in an office where everyone knows one another, or as a single, relatively unnoticed cog in a massive corporate machine? Smaller companies are more likely to offer flexible hours and vacation policies, and they may offer more opportunities for immediate, diverse, and substantive involvement. In addition, a smaller company may be a growing company. It can be exciting to ride a company as it grows, to watch and participate in the formation of its culture and lingo. Smaller companies also tend to suffer less from bothersome bureaucracies, so your ideas have a better chance of immediate implementation.

By the same token, it's difficult to hide in a small company. Everyone will soon realize if you're not producing. It may be more difficult for you to take vacation, or even a long lunch. Small companies also tend to pay less and can't offer the benefits of a larger firm. And especially in these consolidation-crazy times, they're somewhat more susceptible to buy-outs and bankruptcy than a big, established operation. Fortune 500 companies, on the other hand, can usually afford higher salaries than smaller places can. They also offer more comprehensive benefits, and may offer a wider variety of potential places to live.

In the interview process, employees at small companies understand that they don't have the name recognition of bigger places and won't expect you to know as much about them. This is why it's an especially good idea when interviewing with a smaller place, to find out who they are and what they do. Make sure you thoroughly check their web site, if they have one. At least research the industry in which the company's involved if you can't find anything more specific. 

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