Phone sales representative |
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Phone sales representative |
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U.S. Government Copyright Office Website
Personal use of call center cartoons is free
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Telemarketing
professionals make their living by selling goods and services over the
phone. The telemarketer's level of success depends on various factors
including the ability to make a personal connection with the prospective
customer, and the sales acumen to close the sale. At
the beginning of every sales call, telemarketers must convince the caller
to stay on the line long enough to hear the subsequent sales pitch.
Without this initial seller/buyer connection, the chances of closing a
sale vanish rapidly. As
a way to connect with customers, a friendly and energized attitude is
essential. Having a "this is my 33rd call for the day, and I'm
getting tired of being rejected" tone of voice is certainly a bad
start to a sale. In addition, a clear and concise message is required to
capture the listener's attention and interest. Having
a well-rehearsed script that covers all the important concepts to be
conveyed is a good starting point. Once the prospective customer has
answered the call, the script should be delivered in the most natural of
ways. The sales person's speaking rate should be that of a normal
conversation and should be coupled with all the appropriate voice
inflections and emotion. Continued
...
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REFERENCE: CARTOON # 18 |
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