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	Feel free to make a donation to help keep the site running -- Thank you Call center customer service support When it comes to a customer service call center, the balance between quality and speed is a topic often visited and discussed. The possibility of providing excellent customer service in a manner that is both fast and thorough has been a debate as old as the call center industry itself. Is it possible to listen to a customer's concern, show empathy, get to the root cause of the call and offer a solution that will please the customer all within 3 minutes? The answer depends on who you ask. To call center managers, the answer is a resounding "yes". To call center reps, specially those who can't meet the handle time requirement, the answer is a resounding "no". The truth is actually somewhere in the middle. Handle time is usually, and hopefully, much more than a random arbitrary number provided by management to the customer service team. At the most basic level, it is an average for all reps for handling specific types of calls. The number is certainly attainable as long as it is realistic and the reps have the skill set to be courteous, assertive and analytical. Not everyone has these skills, and not everyone should work in a customer service call center. Even if the handle time objectives are realistic and attainable, some reps simply will never bridge the gap between being nice and being efficient. Reps who have the soft, verbal and analytical skills to get the job done should be praised and fiercely retained, as they carry the operation's success on their shoulders.	Make a donation to help keep the site running -- Thank you Call center Books Choose from a variety of industry related books to help you keep up with call center trends. More Cartoons - Visit our various cartoon categories. Search Jobs & Resumes Find the job you want in the field that interests you. NOTE - You may use the cartoons on this site free of charge as long as they are for personal use. Free cartoons may not be reproduced or distributed in any way. REFERENCE: CARTOON # 14 Home
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Call center customer service support

Call center customer service support

Call center customer service support