Phone Sales Rep

Phone Sales Rep

GO TO CARTOON CATEGORIES

Are You a Copyright Criminal?   

10 Copyright Myths Explained   

U.S. Government Copyright Office Website

Email the Artist

Personal use of call center cartoons is free

Phone Sales Rep

Call center sales agents are usually asked to not only sell the basic products that customers want, but are also required to meet upsell and cross-sell quotas for related items. The effectiveness of such a sales effort is partly contingent on the rep's innate sales abilities, but can also be attributed to the specifics of the products available.

Upsell and cross-sell items do not necessarily need to be directly related to the original product, but must certainly appeal to the same target market.  The positioning of the offers must be carefully crafted to maximize sales effectiveness and minimize the "sales" aspect of the interaction.  A good approach when up selling / cross-selling is what is known as "consultative" selling.

Consultative selling is a customer focused sales method that advocates identifying customer needs and offering products and services as the solution.  Consultative selling works by having the customer do most of the talking, while the sales rep does most of the listening.  An important requisite is the rep's preparation (in terms of training, tools and empowerment) to offer ideas, information, and uses for products to meet a customers needs.

No one likes a pushy sales person, specially one offering an off the shelf product that has little to no value to the customer. A consultative approach, combined with value added offers certainly improves the chances for sales success. 

More Cartoons  - Visit our various cartoon categories.

Call center  Books

Choose from a variety of industry related books to help you keep up with  call center trends.

Search Jobs & Resumes

NOTE - You may use the cartoons on this site free of charge as long as they are for personal use.  Free cartoons may not be reproduced or distributed in any way. 

TOPICS

Advanced Call Center Software

Answering Services

Auto Attendant Call Routing

Auto dialer Software

Auto Dialers

Automatic Call Distribution

Business Phone Systems

Outsourcing

Call Distribution

Call Recording

Computer Telephony Integration

Contact Center Software Solutions

Contact Management Software

CRM Software Solutions

CRM Solution

CTI Software

CTI Telephony Solutions

Customer Contact Center Solutions

Customer Contact Center Technology

Customer Relationship Management

Customer Survey Software

Direct Marketing Software

Direct Response Marketing

Interactive Voice Response

IVR Outsourcing

IVR Service

Phone Survey Software

Predictive Dialer Software

Predictive Dialers

Telecommuting Software

Telemarketing Autodialed

Telemarketing From Home

Telemarketing Software

Telephony Phone Software

Telephony Software

Virtual Call Centers

Virtual PBX Phone System

Voice Broadcasting Service

Voice Messaging

Work At Home

WFM

Telemarketing

Work From Home Call Center

REFERENCE: CARTOON # 10